Once self-service options are selected, routing calls to the required user or group of users is key. Exception planning e.g. In-service days and Bank Holidays can be programmed in advance to avoid any last-minute changes.
For multi-site deployments, calls can overflow from one campus to another, or hunt group members can be presented calls with various ring patterns applied. Any calls flowing from one school to another will present its identity to the user answering the call, so the appropriate greeting can be offered to the caller.